Docs / Enrollment / Mobile / Enrol Apple Ios Ipados

How to Enrol an iOS Device

This guide walks you through enrolling an iPhone or iPad into ZEM Cloud using the ZSync iOS app.

Prerequisites

Before enrolling, ensure you have:

  • Supported OS: iOS 18 or later / iPadOS 18 or later
  • Network Access: Wi-Fi or cellular connectivity
  • ZEM Cloud Access: Admin access to generate enrolment QR codes
  • Camera Access: Required for QR code scanning

Enrolment Overview

ZSync iOS provides device monitoring and limited management capabilities for iPhone and iPad devices. Due to iOS platform restrictions, some features require additional configuration.

Available Features

  • Device Monitoring - Track device status, storage, and battery
  • Ring Device - Play a sound to locate the device
  • Push Messages - Send notifications to the device
  • Profile Tracking - Monitor installed configuration profiles
  • Wi-Fi Profile Installation - Deploy Wi-Fi network configurations

iOS Platform Considerations

Unlike Android, iOS has strict background execution limits. This means:

  • Manual Sync - Users may need to open the app to sync status
  • No Remote Reboot - iOS does not permit apps to restart the device
  • No Remote Wipe - Full device wipe requires MDM profile enrolment
  • Limited Background Updates - Status updates occur when the app is active

Enrolment Steps

Step 1: Generate the QR Code

  1. Log in to your ZEM Cloud dashboard
  2. Click the Enrol Endpoint button (green + icon) in the sidebar
  3. Select Mobile / Tablet as the device type
  4. Select iOS / iPadOS from the platform options

A QR code will be displayed on screen. Keep this page open.

Step 2: Install ZSync from the App Store

  1. On the iOS device, open the App Store
  2. Search for ZSync by Zeniar
  3. Tap Get to install the app

Step 3: Open ZSync and Grant Permissions

  1. Open the ZSync app
  2. Review and accept the privacy notice
  3. Grant camera permission when prompted (required for QR scanning)

Step 4: Scan the QR Code

  1. Tap Enrol Device on the main screen
  2. Point the camera at the QR code displayed in ZEM Cloud
  3. Wait for the app to process the enrolment data

Step 5: Complete Enrolment

The app will automatically:

  1. Register with your ZEM Cloud server
  2. Submit initial device information
  3. Begin periodic status reporting

Enrolment typically completes within 30 seconds.

Verifying Enrolment

Check in ZEM Cloud

  1. Navigate to Mobile Devices in the ZEM Cloud sidebar
  2. The new device should appear within 60 seconds
  3. Click on the device to view details

Check on the Device

Open the ZSync app and navigate to the Home tab:

  • Status should show Enrolled
  • Last sync time should be recent
  • Server URL should match your ZEM Cloud instance

Expected Information

Once enrolled, ZEM Cloud will display:

  • Device name and model (iPhone, iPad)
  • iOS/iPadOS version
  • Storage capacity and usage
  • Battery level and charging status
  • Supervision status
  • Passcode status

Available Actions

The following remote actions are available from ZEM Cloud:

Action | Available | Description
Ring | Yes | Play a loud sound to locate the device
Push Message | Yes | Display a notification on the device
Unenrol | Yes | Remove device from ZEM Cloud management
Lock | No | Requires MDM profile
Reboot | No | Not permitted by iOS
Wipe | No | Requires MDM profile

Using ZSync iOS

Home Tab

The Home tab displays:

  • Enrolment status and server connection
  • Last sync time with manual sync button
  • Device information summary

Profiles Tab

View installed configuration profiles on the device. This helps administrators verify that required profiles are installed.

Activity Tab

View a history of actions received from ZEM Cloud, including:

  • Ring commands
  • Push messages received
  • Profile installations
  • Settings changes

About Tab

Access diagnostic information and support options:

  • App version and build number
  • Device identifier
  • Export diagnostic logs
  • Contact support

Troubleshooting

QR Code Not Scanning

  • Ensure camera permission is granted to ZSync
  • Clean the camera lens
  • Ensure adequate lighting
  • Try moving closer or further from the QR code
  • Check that the QR code hasn't expired

Enrolment Fails

  • Verify the device has internet connectivity
  • Check that iOS version is 18 or later
  • Ensure the ZEM Cloud server is accessible
  • Try generating a new QR code

Device Not Appearing in Dashboard

  • Open the ZSync app and tap Sync Now
  • Check the app shows "Enrolled" status
  • Verify network connectivity
  • Wait up to 60 seconds for the report to process

Status Not Updating

Due to iOS background execution limits, the app may not update automatically. To force an update:

  1. Open the ZSync app
  2. Navigate to the Home tab
  3. Tap Sync Now

Ring Command Not Working

  • Ensure the device is not in Silent mode
  • Check that notification permissions are granted
  • Verify the device has network connectivity
  • Open the ZSync app to receive pending commands

Unenrolling a Device

From ZEM Cloud

  1. Navigate to Mobile Devices
  2. Click on the device to open details
  3. Click the Unenrol button
  4. Confirm the action

From the Device

  1. Open the ZSync app
  2. Go to the About tab
  3. Tap Unenrol Device
  4. Confirm the removal

After unenrolling, you can delete the ZSync app from the device if no longer needed.

Email Invitations

Instead of displaying a QR code, you can send an enrolment invitation via email:

  1. In the enrolment wizard, click Send Email Invitation
  2. Enter the recipient's name and email address
  3. Select an expiry time for the invitation
  4. Click Send

The recipient will receive an email with:

  • Instructions for installing ZSync
  • An embedded QR code for easy scanning
  • A link to the App Store